Refund & Cancellation Policy

Last Updated: June 2026

At KRŌMIX, every product is carefully inspected before dispatch.

Order Cancellation

Orders may be cancelled only before they have been shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Returns & Replacements

Due to the nature of personal audio products, we do not accept returns for change of mind, personal preference, or accidental orders.

However, if you receive:

• A damaged product
• A defective product
• An incorrect product

please contact us within 48 hours of delivery with clear photos or videos.

After verification, we will provide a replacement if the claim is found valid.

Refunds

Refunds are only issued in cases where a replacement cannot be provided.

Approved refunds will be processed to the original payment method within 5–7 business days.

Contact

For support regarding orders, replacements, or refunds, contact us:

Email: [email protected]

Instagram: @kromix.in